Shipping Policy
This Shipping Policy applies to orders placed through the Tryybeauty website. Tryybeauty is operated by Shantou Zelan E-Commerce Co., Ltd.
Order Processing
Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays. Processing may take longer during promotional periods, holidays, periods of high order volume, or when additional order verification is required.
Once an order has entered the fulfillment or shipping process, we may not be able to change or cancel it.
Shipping Availability
Available shipping destinations, shipping methods, and applicable shipping charges are displayed during checkout.
We do not guarantee that every product or shipping method is available in every country or region. If we are unable to ship an order to the address provided, we will contact the customer and, when appropriate, cancel and refund the affected order.
Shipping Costs
Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.
Customers are responsible for reviewing the shipping cost and delivery information before placing an order.
Estimated Delivery
Delivery times vary depending on the destination, selected shipping method, carrier operations, customs processing, local delivery conditions, and other factors outside our direct control.
Any delivery estimate provided at checkout, in an order confirmation, or through tracking information is an estimate and is not a guaranteed delivery date.
Order Tracking
When tracking information is available, it will be provided after the order has been shipped.
Please allow time for the shipping carrier to update tracking information after the shipping confirmation is issued.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us at support@tryybeauty.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Tryybeauty is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if the customer requests reshipment.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient. Tryybeauty does not control customs charges or customs processing times.
Delayed or Lost Shipments
Carrier delays may occur because of weather, customs inspections, transportation disruptions, local delivery conditions, holidays, or other circumstances outside our control.
If your tracking information has not updated for an extended period or you believe your shipment may be lost, contact us at support@tryybeauty.com with your order number.
We will review the available shipping information and assist with the next reasonable step.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photographs of the package and affected product.
For additional information regarding refunds and returns, please review our Refund / Return Policy.
Contact
For shipping questions, contact:
Shantou Zelan E-Commerce Co., Ltd.
Email: support@tryybeauty.com
Phone: +86 151 6346 2953
Address: No. 165 Guifa Road, Xinlian, Lugang Town, Chaonan District, Shantou, Guangdong, China