Privacy Policy
This Privacy Policy explains how Tryybeauty collects, uses, discloses, and protects personal information when you visit our website, place an order, communicate with us, or otherwise use our services.
Tryybeauty is operated by Shantou Zelan E-Commerce Co., Ltd.
1. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order information, such as products purchased, order number, transaction details, shipping information, and order history.
Payment-related information. Payments are processed through third-party payment providers. We may receive limited payment-related information, such as payment status, payment method type, or transaction reference information.
Device and usage information, such as IP address, browser type, device type, operating system, pages viewed, referring pages, and interactions with our website.
Customer support information, including information you provide when contacting us regarding an order, product, return, refund, or other request.
Marketing preferences, such as whether you have subscribed to or unsubscribed from promotional communications.
2. How We Collect Information
We may collect personal information:
- Directly from you when you place an order, submit a form, contact us, or subscribe to communications
- Automatically through cookies and similar technologies when you use the website
- From service providers that help us operate our store, process payments, fulfill orders, provide analytics, prevent fraud, or deliver customer support
3. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments and refunds
- Arrange shipping and delivery
- Provide order updates and customer support
- Respond to questions, complaints, returns, or refund requests
- Operate, maintain, and improve our website
- Detect and prevent fraud, abuse, or security incidents
- Maintain business and transaction records
- Send marketing communications where permitted by law
- Comply with legal, tax, accounting, or regulatory obligations
- Establish, exercise, or defend legal claims
4. How We Disclose Personal Information
We may disclose personal information to service providers where reasonably necessary to operate our business.
These may include providers that support:
- E-commerce website hosting
- Payment processing
- Order fulfillment
- Shipping and logistics
- Website analytics
- Email communications
- Customer service
- Fraud prevention and security
- Professional, legal, accounting, or compliance services
Our website is hosted using Shopify services, and Shopify may process certain information in connection with operating the online store.
We may also disclose information when required by applicable law, legal process, court order, government request, or where reasonably necessary to protect our legal rights.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, maintain shopping cart functionality, improve performance, and support analytics or marketing features where enabled.
You may be able to manage cookies through your browser settings or through any cookie preference controls made available on the website.
Disabling certain cookies may affect website functionality.
6. Marketing Communications
If you subscribe to marketing emails, we may send information about products, promotions, or store updates.
You may unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting support@tryybeauty.com.
You may still receive transactional communications related to orders, payments, shipping, returns, or customer service.
7. International Data Processing
Because we operate an international online store and use third-party service providers, personal information may be processed or stored in countries or regions other than the country where you live.
Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution, and legal compliance.
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live, applicable law may provide rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a portable copy of certain information
- Opt out of certain marketing communications
- Opt out of certain uses of personal information where required by applicable law
Some rights may be subject to legal limitations or verification requirements.
To submit a privacy request, contact support@tryybeauty.com.
We may request information reasonably necessary to verify your identity before completing a request.
Where applicable law recognizes browser-based opt-out preference signals, we will handle legally valid signals as required by applicable law and available website functionality.
11. Children's Privacy
Our website and products are not directed specifically to children who are not legally permitted to make online purchases or provide personal information without parental or guardian consent.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, contact support@tryybeauty.com.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy or security practices of independent third parties. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal requirements.
The revised version will be posted on this page with an updated "Last Updated" date.
14. Contact Us
For privacy questions or requests, contact:
Shantou Zelan E-Commerce Co., Ltd.
Brand: Tryybeauty
Email: support@tryybeauty.com
Phone: +86 151 6346 2953
Address: No. 165 Guifa Road, Xinlian, Lugang Town, Chaonan District, Shantou, Guangdong, China