FAQs
What is Tryybeauty?
Tryybeauty is an online nail beauty brand operated by Shantou Zelan E-Commerce Co., Ltd. We focus on nail art tools and DIY manicure products designed for creative at-home use.
What products does Tryybeauty offer?
Our product selection focuses on nail art tools and DIY manicure products. Product availability may change, so please refer to the current product pages for the latest information.
How many colors are included in the Tryybeauty Nail Art Marker Set?
The Nail Art Marker Set includes 12 assorted colors that can be used for details, lines, accents, French tips, stars, hearts, gradients, and other nail art designs.
What size is the marker tip?
The nail art markers feature a fine 0.5 mm tip designed to help create small details, outlines, and controlled nail art designs.
How do I start using the nail art markers?
Shake the marker well before use. Gently press the tip to prime the marker and allow the color to begin flowing. Test the marker before applying it to clean, dry nails. After creating your design, allow it to dry.
Always follow any instructions included with the product.
Are the nail art markers suitable for beginners?
The markers are designed with a straightforward shake, prime, test, and draw process that can be used for at-home DIY nail art.
Results may vary depending on application technique and experience.
How long does order processing take?
Orders are generally processed within 1 to 3 business days after payment confirmation.
Processing may take longer during holidays, promotional periods, or periods of high order volume.
How can I check my shipping status?
If tracking information is available for your order, it will be provided after shipment.
Please allow time for the shipping carrier to update the tracking information.
If your tracking information has not updated for an extended period, contact support@tryybeauty.com with your order number.
Can I change my shipping address after placing an order?
Contact us as soon as possible at support@tryybeauty.com.
We may be able to update your shipping information if the order has not entered fulfillment. Once an order has been processed or shipped, we cannot guarantee that changes can be made.
Can I cancel my order?
If your order has not yet entered fulfillment, we will make reasonable efforts to cancel it.
Please contact support@tryybeauty.com as soon as possible.
Orders that have already been processed or shipped may no longer be eligible for cancellation.
What should I do if my item arrives damaged or incorrect?
Contact support@tryybeauty.com within 7 days of delivery.
Please provide your order number, a description of the issue, and clear photographs of the product and packaging when applicable.
We will review the information and provide an appropriate resolution.
What is your return policy?
Eligible products may be returned within 30 days after delivery.
Items must generally be unused and in substantially the same condition in which they were received. Opened or used nail beauty products may not be eligible for a standard change-of-mind return for hygiene reasons.
Please review our Refund / Return Policy for complete details.
When will I receive my refund?
After an approved return is received and inspected, an eligible refund will generally be issued to the original payment method.
After the refund is issued, payment providers or banks may require approximately 5 to 10 business days to display the funds in your account.
Do you ship to my country or region?
Available shipping destinations and shipping methods are displayed during checkout.
Shipping availability may vary based on destination, product, carrier availability, and other operational factors.
Are customs duties or import taxes included?
Unless otherwise stated at checkout, customs duties, import taxes, brokerage charges, or similar destination-country fees are the responsibility of the recipient.
How can I contact Tryybeauty?
You can contact us using the following information:
Email: support@tryybeauty.com
Phone: +86 151 6346 2953
Business Address:
Shantou Zelan E-Commerce Co., Ltd.
No. 165 Guifa Road, Xinlian, Lugang Town, Chaonan District
Shantou, Guangdong, China