Refund / Return Policy
This Refund / Return Policy applies to purchases made through the Tryybeauty website. Tryybeauty is operated by Shantou Zelan E-Commerce Co., Ltd.
Return Period
You may request a return within 30 days after the date your order is delivered.
To be eligible for a standard return, the product must be unused, in substantially the same condition in which it was received, and returned with its original packaging and included accessories, if applicable.
Proof of purchase or an order number may be required.
How to Request a Return
Before sending any product back, contact us at:
support@tryybeauty.com
Please provide:
- Your order number
- The email address used for the order
- The product you wish to return
- The reason for the return
- Photographs when the item is damaged, defective, or incorrect
Do not send a return to our business address without first contacting customer support and receiving return instructions.
Unauthorized returns may result in processing delays.
Opened or Used Products
Because nail beauty products and nail art tools may come into direct contact with the user during use, opened, used, altered, or damaged products may not be eligible for a standard change-of-mind return.
This restriction does not limit your rights regarding products that arrive damaged, defective, or materially different from what was ordered.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@tryybeauty.com.
Please include clear photographs showing the issue.
After reviewing the information provided, we may offer an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.
Return Shipping
For standard returns that are not caused by our error, the customer is generally responsible for return shipping costs.
If we confirm that an item was damaged, defective, or incorrectly shipped due to our error, we will provide appropriate return or resolution instructions.
Original shipping charges are generally non-refundable unless the return results from an error attributable to us or applicable law requires otherwise.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Please allow approximately 5 to 10 business days after the refund is issued for your bank, card issuer, or payment provider to process and display the transaction. Processing times are controlled by the payment provider and may vary.
Exchanges
If you wish to exchange an eligible product, contact support@tryybeauty.com.
Depending on product availability and the circumstances of the request, we may ask you to return the original item and place a new order.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not entered fulfillment. However, once an order has been processed or shipped, cancellation may no longer be possible.
In that case, an eligible item may be returned according to this Refund / Return Policy after delivery.
Non-Returnable Items
The following items may not be eligible for return unless required by applicable law:
- Products that have been used, altered, or damaged after delivery
- Products returned without required packaging or components
- Items that cannot be resold for hygiene or safety reasons after being opened or used
- Gift cards, if offered
- Items identified as final sale before purchase
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
Contact
For return or refund questions:
Shantou Zelan E-Commerce Co., Ltd.
Email: support@tryybeauty.com
Phone: +86 151 6346 2953
Address: No. 165 Guifa Road, Xinlian, Lugang Town, Chaonan District, Shantou, Guangdong, China